Repatriation consultant

Repatriation Consultant

Here at Meon Valley Travel we may be the perfect fit for you …

Providing a qualified specialist booking service for the World-wide Medical Emergency Assistance Industry we pride ourselves in providing an industry leading service repatriating people back home when they have suffered an illness or accident whilst abroad. Our 24 hour team of experts handle sensitive situations with care, speed and efficiency in a busy environment working closely together to solve problems, discuss ideas and find inspiration.

Main Job Tasks and Responsibilities:

  • To offer and book travel and hotel accommodation to our Emergency Assistance clients
  • To creatively support and understand our clients assistance needs and offer best professional advice to solve travel and transportation problems and timing, with care
  • To see through case management from enquiry through booking, ensuring effective prioritisation and smooth operational work flow
  • To anticipate and implement operational procedures to ensure growth of client satisfaction and share problem solving skills so maximising on the efficiency of the department and colleagues

Key Competencies:

  • Minimum of two years’ experience of working in the travel industry
  • Technology – a working or previous history with Galileo preferable
  • Attention to detail and accuracy
  • Time management
  • Enthusiasm and willingness to learn
  • Strong communication skills including an excellent telephone manner
  • Problem analysis
  • Problem solving
  • Common sense

Hours

The Repatriation Department is based in Petersfield. All training to be carried out in the Petersfield office with the potential to be a hybrid of office (Petersfield) and home working.

We operate a 24 hour 365 days per year shift pattern. Full training will be given.  Incentives are run on a regular basis and our top sales consultants go to New York each year to celebrate. Shifts comprise of:

Early 08:00-17:00, Mid 10:00-19:00, Late 13:00-22:00

(Night shifts are not relevant for this role) Full-time average 40 hours per week.

If you think you would be a perfect fit, and would enjoy a new challenge with us here at Meon Valley Travel, please send your CV in the first instance to [email protected]

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