Our Client, a global retail business, is well versed in global travel and only too aware how the smallest disruption can potentially have a huge impact on a multi-continent itinerary.
The Challenge
Whilst travelling back to the UK at the end of a 19-day trip, taking in 3 continents, storm Eowyn did it’s level best to disrupt the last leg home for our client
As Ireland and the UK were hit with disruption from Hurricane-force winds and near biblical rain at times, the Meon Travel team were right with her, in communication with options whilst she was still inbound to Dubai.
Faced with a lengthy delay, due to the aforementioned winds, our experienced consultants were able to provide our client with 3 different options whilst she was inbound to make her connecting flight home.
The Solution
The calm, methodical and joined up approach with our in-house Out of Hours team working seamlessly with the day team meant we could keep our client up to date with the latest information, and factor this in to the likely impact to her schedule. In this instance we were able to re-protect her on a later flight, and also secure a hotel room (all within policy and budget) should the delays prove longer.
Having landed in Dubai, she simply made her way to the lounge having been checked-in to the new flight, and the boarding pass delivered to her mobile. No fuss or stress, simply because our team were looking after her. No lost productivity, and the only real impact was arriving back in the UK later than originally planned.
“You guys are awesome, thanks so much, you have no idea how comforting it was to know you are there around the clock looking out for me”
We believe it is the pride and passion for people that ensures we consistently deliver exceptional service. Mobile Apps and the latest technology enhance our user-experience as we all travel, however, it is the human touch that makes the difference.
To learn more about how your business could benefit from service excellence, drop us a line at sales@meonvalleytravel.co.uk
