Atriis – Troubleshooting Internet Browser Issues
1. Check Internet browser bookmark for Atriis
Please ensure that your Internet browser bookmark for Atriis is pointing to https://www.gtp-marketplace.com. It is important that the bookmark hyperlink does not have anything after the .com.
If the Atriis bookmark looks like this – https://www.gtpmarketplace.com/identity/login?signin=5c865aa81f6a7b170efe6aa33706d44e, then please update the bookmark so it points to https://www.gtp-marketplace.com.
2. Clear cookies and cache for Atriis website address only - Google Chrome
Please find step-by-step instructions below on how to clear internet browser cache and cookies for Atriis in Google Chrome.
- Visit https://www.gtp-marketplace.com
- Press Ctrl + Shift + I
- Select Application tab from the right-hand pane – you may need to click on the chevrons to bring this up
- Under the Storage section, expand Local Storage/Session Storage/Cookies
- Right-click on the https://www.gtp-marketplace.com and select ‘Clear’
- Click on the ‘X’ icon on the right-hand pane to close it
- Close all browser windows
- Open Google Chrome and try to login to Atriis again
2. Clear cookies and cache for Atriis website address only - Microsoft Edge
Please find step-by-step instructions below on how to clear internet browser cache and cookies for Atriis in Microsoft Edge.
- Click on the Edge menu (3 dots) on the top right hand side
- Click on Settings
- On the left hand side, click Cookies and site permissions
- Under the Manage and delete cookies and site data section click See all cookies and site data
- A new dialogue box will open
- Search for “gtp-marketplace.com”
- Click on the arrow next to the name
- Hit the bin icon to delete the cookies
- Close all open Edge instances and therefore all tabs
3. Access Atriis in Incognito / InPrivate mode of internet browser
- Open a new Incognito (Google Chrome) or InPrivate (Microsoft Edge) by pressing Ctrl + Shift + N.
- Go to https://www.gtp-marketplace.com
- Login to Atriis as normal and replicate your search.
