Out of Hours helpDesk
Launched in 2008, to date, helpDesk supports over £340million of travel business annually and continues to delight every customer.
Meon Valley Travel's Out of Hours helpDesk is an Advantage Focus Partner specialising in the highly skilled and uniquely challenging area of 'Out of Hours' Service for the clients of Travel Management Company's, Small & Mid-size Tour Operators and Travel Agencies. We provide 24/7 x 365day support with highly skilled staff specialised in both travel and problem solving to fulfil travellers needs at the most sensitive times and when the host Agency is closed.
Emulating into the Principal Agency's GDS, problem solving and service support is provided to resolve the needs of business and leisure travellers 'on-call' in an immediate time-sensitive environment mitigating both cost and risk when your own Agency is closed.
Out of Hours helpDesk dedicated team of consultants are based right here in the UK. Our sophisticated telephony enables calls to be answered immediately and personably by qualified consultants whatever time of day or night and our unique IT capabilities enable us to emulate within the Host GDS or CRS environment to deliver comfort, knowledge and immediately efficient assistance in the name of the host.
- Immediate help and assistance in your clients hour of need
- Seamless provision, service and reputational safeguard in your name
- EU PCI ABTA ATOL & IATA regulatory compliance
- Immediate complaint resolution and mitigation
- Cost and time saving up to 75% of in-house provision
- Enhanced customer relations, tendering and retention
Why Choose helpDesk from Meon Valley Travel?